With increased labor shortages, supply chain delays and COVID-19 restrictions, the pandemic has amplified common sources of conflict in construction, like changes in project scope, unforeseen physical conditions and poor project management. However, experts say that the pandemic has also accelerated technological advancements in the industry that can help mitigate them.
COVID-19 actually seemed to reduce spurious and workmanship defect-related claims, due in part to greater adoption of tech tools in the construction industry, according to risk mitigation and dispute resolution consultancy HKA’s 2021 CRUX Insight report. Tracking, management and communication tools allow for greater visibility of problems and increase opportunities to address them in a timely manner.
